Service Requests

Prism is the property's online work order system. Tenants can submit and monitor all service requests from this system. It’s as simple as pointing and clicking.

Prism should be used to submit routine maintenance (hot, cold, lights out, etc.), access cards, parking, cleaning and other types of property related requests. Your Company Administrator(s) is assigned a system username and password to submit and monitor the status of service requests. The system automatically generates a work order number (for tracking) and routes the call to the appropriate person on our team. Save the link in [Favorites] for quick and easy access. Please enter separate requests for different "Request Types."

Requests are handled Monday - Friday, from 7:30 AM - 4:30 PM. Emergency calls after-hours and weekends are handled by Security. They will relay emergency information to appropriate personnel. Non-emergency calls will be handled the next business day.

For URGENT requests, please have the Company Administrator notify Property Management at (404) 237-7666. When making an urgent request, please be prepared to provide the following information:

    1. Your name, company name and suite number
    2. Contact phone number
    3. Clearly identify the nature and location of the problem

The Resource Center within the service portal houses important property documents. Please reference this section to download the property's frequently used documents.